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Privacy Policy

We're transparent about what data we collect, why we collect it, and how you can control it.

Company: My Pet Generator (mypetgenerator.com)
Last updated: March 2026
Contact: hello@mypetgenerator.com

Your privacy matters to us. This Privacy Policy explains how My Pet Generator ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at mypetgenerator.com. This policy complies with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Account information: Email address and password when you register for an account.
  • Quiz answers: Your responses to the 25-question pet personality quiz. These are used to calculate your results and are stored to allow you to revisit your results later.
  • Community posts: Any content you choose to post in the My Pet Generator community, including your match results and comments.
  • Support communications: Any messages you send to our support team.

Information collected automatically:

  • Usage data: Pages visited, features used, time spent on the Service, and click patterns.
  • Device and browser data: Browser type, operating system, device type, and screen resolution.
  • IP address: Used to approximate your country of origin for tax purposes and to detect abuse.
  • Cookies and similar technologies: See Section 3 for details.

Information from third parties:

  • Payment data: If you make a purchase, Paddle (our payment processor) handles all payment card information directly. We do not see or store your full card number — we only receive a transaction confirmation and a customer ID from Paddle.

2. How We Use Your Information

We use your information to:

  • Provide and operate the Service, including calculating and displaying your pet match results.
  • Create and manage your account.
  • Process payments and send purchase confirmations.
  • Respond to your support requests.
  • Improve the Service — analysing aggregate usage patterns to understand what features people find most useful.
  • Send you important service-related emails (e.g., password reset, billing notices). We do not send marketing emails unless you have explicitly opted in.
  • Prevent fraud and abuse, and enforce our Terms of Service.
  • Comply with our legal obligations.

Legal basis for processing (GDPR): We process your data based on contract performance (to deliver the Service you signed up for), legitimate interests (service improvement, fraud prevention), legal obligation (tax records), and consent (marketing communications where applicable).

3. Cookies

We use cookies and similar tracking technologies. Here is what we use and why:

  • Strictly necessary cookies: Required for the Service to function — for example, keeping you logged in and remembering your quiz progress. These cannot be disabled.
  • Analytics cookies: We may use tools such as Google Analytics to understand how visitors use the site. These cookies collect anonymised, aggregated data. You can opt out via your browser settings or browser extensions.
  • Preference cookies: Remember your settings and preferences across sessions.

You can control cookies through your browser settings. Blocking certain cookies may affect your experience of the Service.

4. Third-Party Services

We work with a small number of carefully selected third-party services:

  • Paddle — Payment processing. Paddle acts as our Merchant of Record and processes all payment data under their own privacy policy. See paddle.com/legal/privacy.
  • Supabase — Database and user authentication for community features. Supabase processes data under a Data Processing Agreement and complies with GDPR. See supabase.com/privacy.
  • Google Fonts — We load fonts from Google's servers. Google may collect IP address data. See Google's privacy policy.

We do not sell your personal data to any third parties, and we do not share it with advertisers.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically:

  • Account data: Retained until you delete your account, plus up to 30 days after deletion for backup purposes.
  • Quiz results: Retained for the lifetime of your account so you can access them anytime.
  • Payment records: Retained for up to 7 years as required by applicable tax and accounting laws.
  • Analytics data: Anonymised aggregate data may be retained indefinitely for product improvement.

You can request deletion of your account and associated data at any time by contacting us at hello@mypetgenerator.com.

6. Your Rights

Depending on where you live, you have various rights regarding your personal data. We honour all of the following:

Right to Access

Request a copy of all personal data we hold about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data ("right to be forgotten").

Right to Restriction

Ask us to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

California residents (CCPA): You have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

To exercise any of your rights, contact us at hello@mypetgenerator.com. We will respond within 30 days (GDPR) or 45 days (CCPA).

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), hashed password storage, and restricted access to personal data within our team.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. For significant changes, we will notify registered users by email. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

  • Email: hello@mypetgenerator.com
  • Website: mypetgenerator.com

EU residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy was last updated in March 2026.

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